Task Descriptor: Problem management
Take into consideration the events that happen at every moment in a project and try to solve them.
Based on Method Task: Manage problems
Relationships
RolesMain: Additional: Assisting:
InputsMandatory:
  • None
Optional: External:
  • None
Outputs
Steps
Be aware of the problem

The daily meeting is the ideal moment to detect problems a team may be struggling with. It can even allow to immediately solve through the team collaboration. However:

  • Urgent problems can show up in between 2 daily scrums
  • and above all, problem solving is not perform during the meeting (unless solution is trivial)

Following up on a problem reporting, for instance during a daily scrum, cause and impacts on the project must be identified. A best practice is a informal chat initiated by the ScrumMaster, with the problem reporter.

Making decisions on action plan

Identifying possible solutions.
A meeting with managers is scheduled if problems with the project can't be easily solved or need a management decision.

The ScrumMaster must try to solve problems as soon as possible, in order not to disturb team's progress.

Properties
Multiple Occurrences
Event-Driven
Ongoing
Optional
Planned
Repeatable